Welcome to the Curio Tots Frequently Asked Questions (FAQ) page! Here, we've compiled answers to the most common questions our customers have. If you can't find the information you're looking for, please feel free to contact us at contact@curiotx.com.

1. What payment methods do you accept?

We accept a variety of payment methods including Visa, MasterCard, American Express, Discover, and PayPal. All payments are securely processed to ensure your information is protected.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our Track Order page to monitor the status of your delivery.

3. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. Please visit our Shipping Information page for more details.

4. What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition, unworn or unused, with tags and in original packaging. Please refer to our Return & Refund Policy for comprehensive guidelines.

5. Can I cancel or modify my order after it's been placed?

If you need to cancel or modify your order, please contact us as soon as possible at contact@curiotx.com. We will do our best to accommodate your request before the order is processed and shipped.

6. Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping and the option to include a personalized message with your order. You can select these options during the checkout process.

7. How do I care for my plush toys?

To ensure the longevity of your plush toys, we recommend spot cleaning with a damp cloth. For deeper cleaning, refer to the care instructions provided with your product or contact our support team for assistance.

8. Are your products safe for children?

Absolutely! All our plush toys are made from high-quality, non-toxic materials and comply with safety standards to ensure they are safe for children of all ages.

9. Can I place a bulk or wholesale order?

Yes, we offer bulk and wholesale orders for retailers and organizations. Please contact our sales team at contact@curiotx.com for more information and special pricing.

10. Do you offer discounts for large orders?

We do offer discounts for large orders. Please reach out to our customer support team at contact@curiotx.com to discuss your specific needs and receive a customized quote.

11. How do I create an account?

Creating an account is simple! Click on the "Sign In" button at the top right corner of our website and select "Create Account." Fill in the required information, and you'll be ready to shop with us.

12. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at contact@curiotx.com with your order number and a photo of the issue. We will arrange for a replacement or refund as per our Return & Refund Policy.

13. Do you offer warranty on your products?

Yes, we offer a one-year warranty on all our plush toys against manufacturing defects. Please refer to our Return & Refund Policy for more details on how to claim your warranty.

14. How can I stay updated on new products and promotions?

Subscribe to our newsletter by entering your email at the bottom of our website. You'll receive updates on new products, exclusive promotions, and special offers.

15. Can I request a custom or personalized plush toy?

Yes, we offer customization options for select products. Please contact us at contact@curiotx.com with your specific requirements, and our team will assist you in creating a unique plush toy.

16. What should I do if I forget my account password?

If you forget your password, click on the "Forgot Password" link on the sign-in page. Enter your email address, and we'll send you instructions to reset your password.

17. How do I apply a discount code to my order?

During checkout, enter your discount code in the "Discount Code" field and click "Apply." The discount will be reflected in your order total.

18. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website and send them to your loved ones as the perfect gift.

19. How do I update my shipping or billing information?

Log in to your account, go to the "Account" section, and update your shipping or billing information as needed. Ensure all details are correct to avoid any delivery issues.

20. What is your policy on data privacy?

We take your privacy seriously. All personal information is securely stored and only used to process your orders and improve your shopping experience. For more information, please read our Privacy Policy.

Contact Us

If you have any additional questions or need further assistance, please don't hesitate to reach out to us:

• Email: contact@curiotx.com

• Phone: +1 978-482-1351

• Address: 218 MONTEREY WAY, WEST PALM BEACH, FL 33411

Thank you for choosing Curio Tots! We are committed to providing you with the best possible shopping experience.